Senior Account Manager, Mid Market (Client Success) - Remote

Overview

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services.

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.

In Short

• Drive customer retention, growth, and long-term success across a portfolio of enterprise clients.
• Develop Mutual Success Plans and account maps for all assigned customers.
• Identify new growth opportunities and align solutions with customer objectives.
• Own renewals, upsells, and cross-sells within your book of business.
• Build relationships with influential executives to uncover strategic priorities.
• Serve as the “Voice of the Customer” and capture feedback for internal teams.
• Collaborate with internal teams to deliver customer outcomes and ensure alignment.
• Stay current on influencer marketing and SaaS trends for informed conversations.
• Achieve or exceed net revenue retention targets.
• Build strong relationships with clients at all levels.

Requirements

• 5+ years in strategic account management, customer success, or sales roles.
• Experience in influencer marketing, SaaS, or agency environments.
• Strong pipeline management and forecasting skills.
• Exceptional written, verbal, and presentation skills.
• Ability to act as a trusted advisor to customers.
• Proven track record of building positive relationships with key stakeholders.
• Strong cross-functional collaboration skills.

Benefits

• Market-based compensation approach.
• Eligibility for various benefits plans.
• Opportunity to work in a diverse and inclusive environment.
• Flexible working arrangements including remote options.