Client Success Senior Account Manager - Remote

Overview

A senior role focused on managing client relationships, ensuring client success, and driving growth through strategic account management.

In Short

• Own client relationships for a portfolio of strategic accounts.
• Develop partnerships with HR stakeholders.
• Design and execute customized launch and engagement plans.
• Analyze client data to increase user engagement.
• Renew and renegotiate contracts.
• Achieve retention and growth quotas.
• Lead quarterly business reviews with senior clients.
• Collaborate with cross-functional teams.
• Live the mission of wellbeing and support.

Requirements

• Bachelor's Degree.
• 5+ years in a client-facing position.
• Strong negotiation skills.
• Team-oriented with problem-solving abilities.
• Excellent communication skills.
• Detail-oriented and able to manage multiple priorities.
• Fluent in data monitoring and analysis.
• Able to adapt in a fast-paced environment.

Benefits

• Comprehensive health, dental, and vision insurance.
• Flexible work options including hybrid and remote.
• 25 days PTO per year, plus additional days for tenure.
• 100% paid parental leave.
• Career growth opportunities.
• Wellbeing programs and resources.
• Home office stipend and flexible work allowance.
• Supportive and inclusive company culture.