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Client Success Manager/Account Manager - Remote

Posted 1 week ago

Overview

The Client Success Manager/Account Manager will serve as the primary point of contact for healthcare provider clients, ensuring high satisfaction and retention while leveraging AI-driven solutions.

In Short

  • Serve as the primary point of contact for assigned healthcare provider clients.
  • Develop and maintain strong relationships with clients, ensuring high satisfaction and retention.
  • Act as a strategic partner to clients, understanding their business goals and proactively offering solutions.
  • Onboard new clients, providing education and training on AI-driven solutions.
  • Monitor and analyze client usage data to identify opportunities for improvement and upselling.
  • Work cross-functionally with internal teams (sales, product, and engineering) to address client needs.
  • Provide ongoing support, troubleshoot issues, and escalate concerns as needed.
  • Track and report key performance metrics related to client success and engagement.

Requirements

  • Experience in client management or account management roles.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and provide actionable insights.
  • Experience in the healthcare industry is a plus.
  • Proficiency in using CRM tools and software.
  • Ability to work independently and manage multiple clients.
  • Familiarity with AI technologies is advantageous.

Benefits

  • Competitive salary with retention bonuses.
  • Opportunity to work with top startups in the US and EU.
  • Community-oriented opportunities like an annual retreat.
  • Flexible working hours.
  • Supportive work environment focused on long-term success.

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