Client Success Manager/Account Manager - Remote

Overview

The Client Success Manager/Account Manager will serve as the primary point of contact for healthcare provider clients, ensuring high satisfaction and retention while leveraging AI-driven solutions.

In Short

• Serve as the primary point of contact for assigned healthcare provider clients.
• Develop and maintain strong relationships with clients, ensuring high satisfaction and retention.
• Act as a strategic partner to clients, understanding their business goals and proactively offering solutions.
• Onboard new clients, providing education and training on AI-driven solutions.
• Monitor and analyze client usage data to identify opportunities for improvement and upselling.
• Work cross-functionally with internal teams (sales, product, and engineering) to address client needs.
• Provide ongoing support, troubleshoot issues, and escalate concerns as needed.
• Track and report key performance metrics related to client success and engagement.

Requirements

• Experience in client management or account management roles.
• Strong communication and interpersonal skills.
• Ability to analyze data and provide actionable insights.
• Experience in the healthcare industry is a plus.
• Proficiency in using CRM tools and software.
• Ability to work independently and manage multiple clients.
• Familiarity with AI technologies is advantageous.

Benefits

• Competitive salary with retention bonuses.
• Opportunity to work with top startups in the US and EU.
• Community-oriented opportunities like an annual retreat.
• Flexible working hours.
• Supportive work environment focused on long-term success.