Client Success & Account Manager - Remote

Overview

We’re seeking a senior Client Success / Account Manager based in Hong Kong to join our international team during a high-growth phase.

In Short

• Build and maintain strong, strategic relationships with key clients in the region.
• Understand and advocate for client goals and align our services to deliver value.
• Oversee onboarding and project delivery, ensuring service excellence.
• Act as a trusted advisor and internal advocate for client needs.
• Support business development efforts by identifying opportunities for growth within existing accounts.
• Localise communication and strategies to suit the Hong Kong market.

Requirements

• Experience in client success or account management.
• Strong relationship management skills.
• Ability to support commercial growth initiatives.
• Excellent communication skills.
• Experience in managing onboarding and service delivery.
• Familiarity with the APAC Insurance and Pharma space.

Benefits

• Opportunity to work in a high-growth international team.
• Engagement with major insurers and pharmaceutical clients.
• Contribution to the mission of expanding access to healthcare.
• Dynamic work environment with diverse teams.