Client Success Manager - Remote

Overview

As a Client Success Manager at Wellhub, you will play a vital role in ensuring customer satisfaction and maximizing retention for enterprise clients. This position involves building strong relationships, understanding client needs, and delivering continuous value.

In Short

• Manage client relationships and ensure satisfaction.
• Communicate effectively about campaigns and product features.
• Support onboarding and transition for new clients.
• Analyze client performance and identify improvement opportunities.
• Conduct training sessions for clients.
• Resolve client issues through collaboration with internal teams.
• Advocate for client needs within the organization.
• Promote a culture of wellbeing and work-life balance.

Requirements

• Must reside in São Paulo.
• Willingness to go to the office at least once a week.
• Experience in client-facing roles.
• Strong communication and presentation skills.
• Ability to work cross-functionally and solve problems creatively.
• Experience with data monitoring and analysis.
• Familiarity with Salesforce and Tableau is a plus.
• Advanced English skills are beneficial.

Benefits

• Health, dental, and life insurance.
• Flexible work arrangements including hybrid and remote options.
• Flexible schedule to accommodate personal needs.
• Access to wellness programs and resources.
• Paid time off and parental leave.
• Opportunities for career growth and development.
• A supportive and inclusive company culture.