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Client Success Manager - Remote

Posted 1 week ago
Customer Service
Full Time
USA
$70,000 - $80,000/year

Overview

The Client Success & Strategy team at Force Therapeutics is the engine that powers the implementation, support, success, renewal and growth of Force’s growing portfolio of Hospitals, Health Systems and Orthopedic Specialty Practices throughout the US. The Client Success team works with each client in a highly customized fashion to ensure they reach their unique goals while living our mission to extend Force’s reach and impact via hospitals and health system partnerships across the country. We are looking for an experienced Client Success Manager with a track record of managing complex clients within a high-growth organization.

In Short

  • Manage day-to-day relationships for assigned clients
  • Support a cross-functional group aligned to clients
  • Drive client loyalty and retention
  • Conduct regular business reviews
  • Identify expansion opportunities within client base
  • Advocate for client needs within the company
  • Ensure client satisfaction and quick issue resolution
  • Communicate business results to stakeholders
  • Build strong client relationships
  • Work in a remote-friendly environment

Requirements

  • 2-4 years of experience in account management or customer success in healthcare
  • Exceptional communication skills
  • Customer-centric approach
  • Ability to present to large groups and stakeholders
  • Experience in digital health account management
  • Strong empathy for customer stakeholders
  • Proactive in identifying client needs
  • Ability to work collaboratively with cross-functional teams
  • Strong organizational skills
  • Desire to provide a world-class customer experience

Benefits

  • Medical, Dental, and Vision Insurance
  • 401k Retirement Planning with company match
  • Pre-tax Commuter Benefits
  • Generous PTO including unlimited safe and sick time
  • Summer Fridays for work-life balance
  • Remote-friendly workplace
Force Therapeutics logo

Force Therapeutics

Force Therapeutics is a pioneering company in the field of remote therapeutic care, dedicated to reshaping patient engagement and clinician reach through its innovative platform. With insights derived from over 70 leading healthcare centers and millions of clinically-validated patient data points, Force Therapeutics serves 700,000 patients across numerous national facilities, demonstrating significant impact in both clinical and financial outcomes. As the company approaches a phase of explosive growth, it emphasizes the well-being and development of its team members, offering a comprehensive benefits package that includes medical coverage, retirement planning, generous paid time off, and a remote-friendly work environment. Force Therapeutics is committed to diversity and inclusion, ensuring that all employment decisions are based on merit and qualifications.

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