Client Success Manager - Remote

Posted 1 week ago

Customer Service

Full Time

Worldwide

Overview

We're looking for a Client Success Manager to work with our clients across all phases from pre-sales to relationship management to provide them with an amazing and differentiating experience. You'll be part of a scaling company of experts in their fields where you will have a clear focus and ownership space. If you are someone that currently works in the OTC Derivatives or in the Regulatory Reporting industry, thinks like an owner, thrives in a fast-paced environment, and wants to make an immediate and lasting impact - this role is THE role for you.

In Short

Be the primary contact for client inquiries.
Review and triage technical escalations.
Drive account growth and expand revenue.
Influence client satisfaction and product adoption.
Participate in working groups to enhance client engagement.
Optimize client lifecycle through continuous improvement initiatives.
Collaborate with team members for maximum impact.
Take ownership and focus on results.
Work in a culture of trust and empowerment.
Join a company that values professional growth.

Requirements

4+ years of experience in OTC Derivatives or Regulatory Reporting.
Client-obsessed with a focus on the best outcomes.
Excellent communication, analysis, and organizational skills.
Ability to thrive in a fast-paced, mission-driven environment.
Open-minded, humble, and a team player.

Benefits

Culture of trust and constructive feedback.
Competitive salary.
Fully remote work environment.
Opportunities for professional growth.
Commitment to a balanced work relationship.

KOR Financial

KOR Financial is a venture capital-backed fintech company specializing in regulatory trade reporting solutions. With a live product and a growing list of institutional clients, KOR is expanding its services globally, including regions such as the US, Canada, UK, EU, Australia, and Singapore. The company is committed to innovating B2B trade servicing, particularly in the regulatory reporting space, to address the challenges posed by upcoming mandated changes in OTC derivatives transactions. KOR is built on cutting-edge cloud technology, developed by industry experts and top-tier engineers, and emphasizes teamwork, accountability, and continuous improvement. The company fosters a culture of trust and empowerment, offering a fully remote work environment and opportunities for professional growth.

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