Senior Client Success & Account Manager - Remote

Overview

We are seeking a Senior Client Success / Account Manager to join our international team during a high-growth phase, focusing on strategic account management and client success in the telemedicine sector.

In Short

• Build and maintain strong, strategic relationships with key clients in the region.
• Understand and advocate for client goals and align our services to deliver value.
• Oversee onboarding and project delivery, ensuring service excellence.
• Act as a trusted advisor and internal advocate for client needs.
• Support business development efforts by identifying opportunities for growth within existing accounts.
• Localise communication and strategies to suit the Hong Kong market.

Requirements

• Experience in client success or account management roles.
• Strong relationship management skills.
• Ability to support business development initiatives.
• Proven track record of managing client onboarding and service delivery.
• Strong analytical skills to track and present client KPIs.
• Excellent communication and interpersonal skills.

Benefits

• Opportunity to work in a high-growth international team.
• Engagement with diverse clients across the APAC region.
• Contribute to impactful healthcare solutions globally.