Client Success Manager - Mid-Market - Remote

Overview

The Client Success Manager - Mid-Market will manage day-to-day relationships with employer clients, ensuring they maximize the benefits of the company’s programs.

In Short

• Manage a book of employer clients.
• Drive program adoption and client satisfaction.
• Collaborate with Growth, Sales, Data, and other teams.
• Monitor and report on program value.
• Drive product expansion by introducing clients to offerings.
• Use data-driven insights to guide customer decisions.

Requirements

• Strong background in client success management.
• Ability to balance client needs with internal resources.
• Experience in managing escalations and renewals.

Benefits

• Work remotely from the United States.
• Opportunity to develop long-term relationships.
• Be part of a dynamic team focused on client success.