Director of National Accounts - Remote

Overview

The Director of National Accounts – MRO is responsible for leading and expanding strategic partnerships with key industrial distributors including Fastenal, Grainger, McMaster-Carr, and similar accounts. This role drives revenue growth, ensures contract compliance, and delivers value-added solutions tailored to each customer’s operational needs. The ideal candidate is a relationship builder, a strategic thinker, and a results-driven professional with deep knowledge of the MRO landscape.

In Short

• Account Leadership: Serve as the primary point of contact for assigned national accounts, managing executive-level relationships and driving long-term growth.
• Strategic Planning: Develop and execute account plans aligned with customer goals and company objectives.
• Sales Growth: Identify and pursue new business opportunities within existing accounts; lead cross-functional efforts to expand product penetration.
• Contract Management: Negotiate and manage pricing agreements, rebates, and service-level commitments.
• Collaboration: Partner with internal stakeholders (Sales, Marketing, Operations, Finance) to deliver seamless customer experiences.
• Performance Tracking: Monitor KPIs, sales performance, and customer satisfaction; prepare and present quarterly business reviews.
• Market Intelligence: Stay informed on industry trends, competitive activity, and customer developments to inform strategy.
• Leader: Lead, develop, and manage the Jr. National Account Manager and Rep Partner network to deliver growth targets and day to day account responsibilities.

Requirements

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 5+ years of experience in National Account Management, preferably in MRO, industrial distribution, or manufacturing.
• Proven success managing accounts such as Fastenal, Grainger, McMaster-Carr, MSC, or similar accounts.
• Strong negotiation, presentation, and analytical skills.
• Ability to travel up to 30% for customer meetings and trade events.
• Proficiency in CRM tools (e.g., Salesforce), Microsoft Office Suite, and data analysis platforms.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health benefits.
• 401(k) plan with company match.
• Opportunities for professional development.
• Flexible work environment.
• Travel opportunities for customer engagement.
• Supportive team culture.