Director of Professional Services - Remote

Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

In Short

• Hands-on leadership role for Ada’s Services organization.
• Responsible for the full services P&L.
• Hire and develop AI Implementation Consultants and Delivery Managers.
• Ensure client launches drive measurable ROI.
• 10+ years in Professional Services or technical delivery roles.
• Experience with P&L-positive PS organizations.
• Former developer or implementation leader with knowledge of APIs and AI/ML.
• Proven ability to sell services and manage partner ecosystems.
• Mentoring and inclusive leadership skills are essential.
• Travel 10-15% for client and team engagements.

Requirements

• 10+ years of experience in Professional Services.
• 5+ years leading multi-disciplinary teams.
• Expertise in APIs, data flows, and AI/ML solution design.
• Ability to translate technical topics for diverse audiences.
• Experience in services sales and SOW negotiation.
• Passion for mentoring and leadership.
• Willingness to travel for key engagements.

Benefits

• Unlimited vacation policy.
• Comprehensive health benefits including dental and vision.
• Wellness account for personal well-being investments.
• Flexible work schedule and remote-first options.
• Learning and development budget for skill enhancement.
• Work from home budget for a seamless experience.
• Access to cutting-edge AI tools and technology.