Director of Professional Services - Remote

Overview

As the Director of Professional Services at Kyruus Health, you will lead the Implementation Team, focusing on people management, customer satisfaction, and project success in the healthcare sector.

In Short

• Lead and manage a team of Implementation Managers.
• Foster a culture of accountability and continuous improvement.
• Build strong relationships with customers and internal teams.
• Drive project health and mitigate risks.
• Monitor and report on team and project metrics.
• Support team development and personal growth.
• Collaborate with cross-functional leadership.
• Ensure customer satisfaction and service delivery.
• Participate in strategic planning and execution.
• Contribute to the onboarding and training process.

Requirements

• 12-16 years of experience in project management and implementation.
• 10+ years in talent management and team development.
• Experience in the Medical Group, Health System, and Payer sectors.
• Strong executive presence and communication skills.
• Knowledge of SaaS solutions and healthcare IT.
• Ability to drive corporate results and strategic prioritization.
• Experience in customer strategy development.
• Capacity for cross-functional collaboration.
• Proven ability to manage at-risk programs.
• Willingness to learn Kyruus Health’s products and processes.

Benefits

• Medical, dental, and vision benefits.
• Unlimited paid time off (PTO).
• Generous paid parental leave.
• Home office stipend.
• 401(k) program with company match.
• Wellness and lifestyle program.
• Annual bonus program and equity options.
• Structured onboarding and continuous feedback culture.
• Opportunities for internal transfers and career growth.
• Supportive work environment focused on personal development.