Director of Professional Services - Remote

Overview

The Director of Professional Services will lead critical implementation teams at Catalis, overseeing enterprise scale implementations, ensuring quality, client satisfaction, and revenue growth.

In Short

• Manage the lifecycle of professional services projects from proposal to contract negotiation.
• Allocate resources for high quality and client satisfaction.
• Coordinate with sales, marketing, and product development.
• Lead and mentor a diverse team of professionals.
• Implement products according to defined scopes.
• Strategically align team members across multiple projects.
• Communicate risks and blockers effectively.
• Forecast revenue recognition accurately.
• Delegate tasks and hold team accountable.

Requirements

• Bachelor's degree in Business, Computer Science, or related field.
• 5+ years in a leadership role in a high-tech environment.
• 5+ years of people management experience.
• Strong communication and presentation skills.
• Expertise in project management software.
• PMP or agile certifications preferred.
• Experience with geographically dispersed teams.
• 5+ years of revenue recognition experience.
• Ability to influence change with clients.
• Criminal Justice Information Services (CJIS) training required.

Benefits

• Dynamic work environment in a mission-driven organization.
• Competitive salary and benefits package.
• Unlimited paid time off (PTO).
• 401(k) plan with matching contributions.
• Paid parental leave.
• Financial and legal assistance through EAP.
• Opportunities for personal development with free courses.
• Impact on government services and citizen lives.