Customer Success Manager - Remote

Overview

The Customer Success Manager at Catalis plays a crucial role in enhancing customer satisfaction and loyalty by managing relationships, facilitating onboarding, and identifying growth opportunities within existing accounts.

In Short

• Manage customer relationships to ensure satisfaction and retention.
• Conduct account reviews and oversee contract renewals.
• Identify cross-sell opportunities with key accounts.
• Facilitate onboarding and training for new customers.
• Escalate and resolve billing and customer satisfaction issues.
• Work collaboratively across teams to achieve customer outcomes.
• Utilize communication skills to engage with customers effectively.
• Maintain a reference list for customer relationships.
• Execute retention remediation plans as needed.
• Support a mission-driven organization focused on improving government services.

Requirements

• 2+ years of experience as a Customer Success Manager in a SaaS environment.
• Strong customer-facing skills and a proven track record.
• Bachelor's degree in business, marketing, or related field.
• Excellent verbal and written communication skills.
• Ability to manage multiple customers and projects simultaneously.
• Team player with strong multitasking abilities.
• Experience in the software industry is a plus.
• Must pass a background check due to access to sensitive information.

Benefits

• Dynamic and supportive work environment.
• Competitive salary and comprehensive benefits package.
• Unlimited paid time off (PTO).
• 401(k) plan with matching contributions.
• Paid parental leave and disability insurance.
• Professional development opportunities.
• Impactful work improving government services.