Customer Success Manager - Remote

Overview

The Customer Success Manager role focuses on advocating for customers, ensuring they achieve business outcomes and maximize their use of ServiceNow products.

In Short

• Oversee customer outcomes and engagement.
• Ensure technical health and product versioning.
• Utilize Success Plays for customer assistance.
• Promote customer success stories.
• Maximize customer value from ServiceNow investments.
• Collaborate with ServiceNow teams for product adoption.
• Resolve escalated client issues quickly.

Requirements

• Experience with AI in work processes.
• 3+ years in customer professional services.
• TS or SCI clearance required.
• Experience in the Federal industry.
• Ability to provide independent services.
• Familiarity with digital transformation.
• Experience in issue resolution through analysis.
• Collaborative working experience.
• ServiceNow certifications are a plus.
• Ability to manage multiple priorities.

Benefits

• Competitive base pay and equity options.
• Variable compensation and benefits.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.