Customer Success Manager - Remote

Overview

The Customer Success Manager at G-P will be responsible for delivering exceptional customer experiences, driving retention, growth, and advocacy.

In Short

• Manage all post-sales activity for customers.
• Develop trusted relationships with key customer contacts.
• Accountable for customer retention and satisfaction.
• Monitor and update customer health records.
• Educate decision-makers on G-P’s value proposition.
• Seek out revenue growth opportunities through expansion.
• Function as the voice of the customer internally.
• Build knowledge of G-P’s product landscape.
• Support customers in seamless implementation of products.
• Participate in cross-functional projects to enhance customer experience.

Requirements

• 3+ years of experience in Customer Success or related roles.
• Experience developing strong relationships with customers.
• Exceptional prioritization skills.
• Comfortable with technology.
• Strong influencing skills.
• Self-motivated with ownership over initiatives.
• Assertive problem-solver and proactive relationship manager.
• Outstanding communication and presentation skills.
• Ability to understand business impacts of decisions.
• Passionate about customer success.

Benefits

• Competitive compensation and benefits.
• Flexible working environment.
• Opportunities for skill expansion.
• Supportive team culture.
• Remote-first work model.