Customer Success Manager - Remote

Overview

BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Imagine a role where your contributions directly shape innovative AI solutions. There is opportunity for you to take genuine ownership, drive meaningful impact, and accelerate your growth. You'll be at the forefront of the AI world, working within an innovative startup culture alongside inspiring clients. Plus, enjoy the freedom and flexibility of a fully remote position as part of our supportive global team.

In Short

• Own a portfolio of high-value accounts and deepen their success with BrandBastion.
• Act as an Embedded Partner, building trust and guiding decision-making.
• Drive Account Growth by identifying new use cases and features.
• Own the Success Plan, co-creating customer plans aligned to KPIs.
• Lead Strategic Meetings with executive stakeholders.
• Proactively Solve Problems and identify risks before clients know.
• Collaborate with AI specialists to fine-tune models based on client needs.
• Analyze performance data and provide strategic recommendations.
• Implement strategies to prevent churn and ensure client retention.
• Act as the voice of the customer within the company.

Requirements

• Strong relationship-building skills and strategic thinking.
• Experience in customer success or account management.
• Proficiency in data analysis and performance tracking.
• Ability to collaborate with cross-functional teams.
• Excellent communication and problem-solving skills.
• Experience in AI solutions is a plus.

Benefits

• Fully remote position with flexible working hours.
• Opportunity to work in an innovative startup culture.
• Professional growth and development opportunities.
• Supportive global team environment.
• Direct impact on client success and business outcomes.