Customer Success Manager - Remote

Overview

As a Customer Success Manager at EverCommerce, you will develop deep relationships with valuable customers to drive adoption and navigate value add conversations using our software and payment solutions.

In Short

• Establish trusted advisor relationships with accounts.
• Master payment solutions and provide consultative guidance.
• Scale playbooks across multi-location accounts.
• Manage both 1:1 and 1:many account strategies.
• Identify ongoing sales opportunities within portfolio.
• Upsell functionalities to increase revenue.
• Support commitment to outstanding customer experiences.

Requirements

• 2 – 4 years managing a portfolio of accounts.
• Success in high-volume sales or account management.
• Organized and detail-oriented.
• Strong excel skills for data analysis.
• Excellent written and oral communication skills.
• Team player who works well independently.
• Ability to multitask and execute with precision.

Benefits

• Flexibility to work remotely or in-office.
• Investment in professional development.
• Health and wellness benefits package.
• 401k with up to a 4% match.
• Generous flexible time-off policy.
• Employee Stock Purchase Program.