Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at EverCommerce, you will be part of a global support team, delivering high-quality support experiences to customers using the Timely platform.

In Short

• Provide professional support via phone, email, chat, and social media.
• Deliver friendly and human interactions with customers.
• Troubleshoot and resolve customer issues effectively.
• Look for opportunities to enhance customer value from the Timely platform.
• Collaborate with team members and other departments to improve support delivery.
• Work proactively and independently without micromanagement.

Requirements

• Technical support experience in a SaaS environment.
• Excellent communication skills with confidence in live issue resolution.
• Able to simplify technical jargon for customers.
• Ability to handle stressful situations with clarity and compassion.
• Proactive and precise problem-solving skills.
• Experience with support software like Zendesk and productivity tools like Slack.

Benefits

• Flexible work from home or office options.
• Professional development budget for growth.
• Annual wellness allowance for well-being support.
• Inclusive work environment that values diversity.
• Additional annual leave for work-life balance.