Customer Support Specialist - Remote

Overview

Join Gcore as a Customer Support Specialist and be part of a team that collaborates with industry giants to provide cutting-edge cloud services and optimize content delivery.

In Short

• First-line support for customers and internal users via chat, email, and phone.
• Consultations about products and services including Cloud, Hosting, AI, and CDN.
• Resolve technical issues and provide diagnostics.
• 1+ year of Technical Support experience required.
• Good networking knowledge (TCP/IP, DNS, etc.) is essential.
• Excellent customer advocacy and soft skills are necessary.
• Strong problem-solving abilities and communication skills are expected.
• Flexible working hours with day or night shifts available.
• Remote work options for up to 45 days per year.
• Competitive salary and benefits package offered.

Requirements

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, MAC address, etc.).
• Understanding of hardware and software diagnostics.
• English level B2 or higher.
• Strong problem-solving abilities.
• Quick learner and organized team player.
• Responsible and optimistic with strong communication skills.
• Able to explain complex concepts clearly.
• Skilled at prioritizing tasks.
• Experience with Cloud, CDN or Hosting is a plus.

Benefits

• Competitive salary.
• Flexible working hours.
• Remote, hybrid, or office work options available.
• Private medical insurance for you and your family.
• 5 additional vacation days.
• Fully paid sick leave days.
• Allowance for significant life events and birthdays.
• Language classes.
• Modern office space with free snacks and entertainment.
• Team sports activities.