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Customer Support Specialist - Remote

Posted Yesterday
Customer Service
Contract
Kazakhstan
1000 - 1500 EUR/net month

Overview

As a Customer Support Specialist at Colibrix One, you will assist clients and partners with a wide range of issues related to acquiring and payment systems, ensuring fast and effective resolution of technical problems.

In Short

  • Provide timely technical support to clients and partners regarding acquiring operations and payment systems
  • Register and categorize incoming inquiries, including requests for assistance and error reports
  • Perform initial analysis and diagnosis of issues during transaction processing
  • Resolve simple technical issues and escalate complex problems
  • Advise clients on software setup for payment operations
  • Document client inquiries and actions taken
  • Collaborate with other departments to address technical issues

Requirements

  • 1–2 years of relevant experience in the fintech industry
  • Excellent written and verbal communication skills in English and Russian
  • Knowledge of payment terminals and gateways
  • Understanding of payment processing and data transmission protocols
  • Experience with incident management and monitoring systems
  • Experience with ticketing/CRM systems
  • Quick learning ability and adaptability
  • Proactive and problem-solving mindset
  • Ability to work in shifts for 24/7 support

Benefits

  • Opportunity to shape the future of fintech solutions
  • A collaborative and supportive team environment
  • Continuous learning and development opportunities
  • Competitive salary
  • Paid vacation
  • Fully remote work
Colibrix One logo

Colibrix One

Colibrix One is a forward-thinking company at the forefront of payment technology innovation, specializing in AI-powered solutions for Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks throughout the EU and the UK. As a fully licensed EMI and a Principal Member of Mastercard, Colibrix One offers a range of financial services including global card processing, digital wallet infrastructure, cross-border merchant accounts, alternative payment methods, and corporate accounts for legal entities. The company prides itself on a culture of curiosity, collaboration, and impact, seeking talented professionals to help shape the future of fintech. With a commitment to security and scalability, Colibrix One empowers its team to tackle meaningful challenges and contribute to the digital economy.

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