Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Trupanion, you will provide thoughtful, responsive support to pet owners, assisting them through phone, chat, and email.

In Short

• Provide exceptional customer service in a fast-paced, high-volume contact center.
• Assist customers with inquiries via phone, chat, and email.
• Manage high call volumes and de-escalate difficult situations.
• Utilize multiple systems to ensure seamless customer experiences.
• Document customer interactions accurately in the CRM system.
• Work remotely with a reliable internet connection.
• Meet productivity and quality targets consistently.
• Engage in regular team video calls to foster a strong remote culture.
• Available for full-time shifts, including weekends.
• Receive training during the first four weeks.

Requirements

• 2+ years of experience in a high-volume call center or customer service role.
• Strong written and verbal communication skills.
• Ability to handle complaints with empathy and care.
• Experience with CRM systems.
• Aptitude for resolving technical issues in real-time.
• Experience working remotely with a distraction-free setup.
• Strong problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Willingness to work full weekends without rotation.
• Reliable wired internet connection.

Benefits

• Full medical, dental, and vision benefits at no cost to the employee.
• Four weeks of paid time off and 9 paid float holidays.
• Five-week sabbatical after five years of employment.
• Free medical health insurance for your pet.
• Paid time off to volunteer at nonprofit organizations.
• Casual, pet-friendly office environment.