Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Calendly, you will provide high-touch support to customers, helping them maximize their experience with the product.

In Short

• Be the first point of contact for users needing help.
• Help customers schedule meetings.
• Take a consultative approach to problem-solving.
• Maintain expert-level product knowledge.
• Document and advance customer issues appropriately.
• Thrive in a fast-paced environment.
• Provide solutions and create an excellent support experience.
• Attend ticket audits and receive feedback regularly.
• Use technical skills to assist customers autonomously.
• Take ownership of the customer experience.

Requirements

• 1+ years of experience in software (SaaS) customer support.
• Technical troubleshooting skills.
• Experience in live chat or phone support is a plus.
• A self-starter mentality.
• Ability to thrive in a metrics-focused role.
• Excellent written and verbal communication skills.
• Outstanding time management skills.
• Collaborative team player.
• Authorized to work in the USA.

Benefits

• Competitive salary.
• Quarterly Corporate Bonus program.
• Equity awards.
• Comprehensive benefits package.
• Opportunity for career growth.
• Work with a passionate team.
• Flexible work schedule.
• Impactful work environment.
• Inclusive and equitable candidate experience.
• Access to professional development resources.