Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Castus Info Solutions, you will serve as the frontline for client interactions, ensuring timely and effective resolution of inquiries via email, chat, and phone, while maintaining client satisfaction and driving continuous service improvement.

In Short

• Respond to customer inquiries in a professional, timely manner
• Troubleshoot and resolve product or service issues
• Document customer interactions and escalate complex issues as needed
• Collaborate with cross-functional teams to ensure customer success
• Identify trends in customer feedback for process improvement

Requirements

• 1+ years of customer service or support experience (SaaS or IT industry preferred)
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work independently in a remote setting
• Proficient in helpdesk tools (e.g., Zendesk, Freshdesk) and Microsoft Office or Google Workspace

Benefits

• Health & Wellness: Medical, dental, and vision insurance
• Retirement Savings: 401(k) with company match
• Salary Range: $65,000 – $120,000 per year
• Performance Bonus: Eligible for discretionary annual bonus
• Flexible Work: Remote-first with optional hybrid or on-site model
• Time Off: Generous PTO, holidays, and volunteer days
• Professional Growth: Access to training, conferences, and reimbursement for certifications
• Wellness Resources: Mental health support and wellness stipends