Customer Support Specialist - Remote

Overview

We are seeking highly motivated and solution-oriented team members dedicated to providing the highest level of support in each customer interaction.

In Short

• Full-time remote position in the USA
• Hourly rate of $22 - $26 plus commission
• Investigate and resolve customer inquiries regarding DMS products and services
• Provide ongoing support to customers on website navigation and technical issues
• Log all calls and support requests
• 2+ years of inbound customer support experience required
• Experience in a SaaS environment preferred
• Excellent communication skills required
• Strong PC skills including MS Office; knowledge of Salesforce a plus
• Remote worker assistance for wellness and home office

Requirements

• 2+ years of inbound customer support experience
• Minimum of Associate's degree
• Experience in a SaaS environment is preferred
• Excellent in-person, phone and written customer communication skills
• Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce a plus
• Ability to manage time effectively and work independently

Benefits

• Medical, dental, vision insurance
• Wellness and mental health benefits
• Tax-advantaged health care accounts
• Financial and income protection benefits (Life insurance, short term disability, 401(k))
• Paid Time Off (PTO), holidays, and sick time off
• Remote worker assistance for wellness and home office
• Fully remote work