Customer Support Specialist - Remote

Overview

The Customer Support Specialist will process member requests and provide quality support regarding healthcare benefits, ensuring a seamless experience for users.

In Short

• Full-time, 8-hour per day B2B contract role.
• Remote position, candidates must reside in Poland.
• Interact with members via telephone and chat.
• Assist in scheduling appointments and closing gaps in care.
• Search for healthcare facilities that meet member needs.
• Provide exceptional service to HealthJoy’s American customer base.
• Collaborate with leadership and clinical staff.
• Drive towards a mission that simplifies healthcare benefits.
• Join a rapidly growing team with significant industry recognition.
• Opportunity to impact user experience positively.

Requirements

• 6+ months experience in Customer Support/Service.
• Proficiency in English (Upper-Intermediate+ level).
• Strong critical thinking and problem-solving skills.
• Ability to adapt to frequent changes.
• Exceptional communication skills.
• High level of empathy in interactions.
• Good computer skills in Office Suite and Google Programs.
• Ability to work both individually and in a team.
• Solid accountability and responsibility for work.

Benefits

• Competitive salary and healthcare benefits.
• Opportunity to work with a talented team.
• Work in a rapidly growing and innovative company.
• Flexible working hours during US core hours.
• Remote work opportunity.