Customer Support Specialist - Remote

Overview

We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry.

In Short

• First point of contact for clinics and consumers.
• Provide technical support and troubleshooting.
• Ensure 24/7 issue coverage with rapid resolution.
• Collect and summarize customer feedback.
• Support product releases and user training.
• Assist in clinic onboarding and staff training.
• Create self-service tools and documentation.
• Explore AI-driven automation for support tasks.
• Maintain a 24-hour response time for all inquiries.
• Collaborate with Product and Growth teams to drive improvements.

Requirements

• Proactive and empathetic customer success specialist.
• Native-level English fluency.
• Experience managing support tickets in a SaaS or digital health environment.
• Strong organizational and collaborative skills.
• Ability to identify customer pain points and translate feedback into insights.
• Tech-savvy with a passion for technology.
• Confident communicator capable of managing complex technical issues.
• Ability to create self-service tools and documentation.
• Experience with AI-driven automation is a plus.
• Willingness to work flexible hours to ensure coverage.

Benefits

• Opportunity to work in a fast-growing SaaS company.
• Be part of a team dedicated to transforming the elective medicine industry.
• Collaborative work environment.
• Possibility to influence product improvements based on customer feedback.
• Access to training and development resources.
• Flexible working hours.
• Engagement in innovative projects and automation.
• Supportive team culture.
• Opportunity for career advancement.
• Competitive compensation package.