Customer Support Specialist - Remote

Overview

The Customer Support Specialist at Mangomint plays a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy in a fully remote environment.

In Short

• Respond to customer inquiries primarily through chat and calls.
• Increase product and industry knowledge for expert-level support.
• Collaborate with teams to resolve technical issues.
• Document and share customer issues and solutions.
• Provide personalized solutions and follow-ups for customer satisfaction.
• Work Monday - Friday 9am-6pm EST.

Requirements

• Minimum 1 year experience in software support.
• Able to learn quickly and have a proactive attitude.
• Work autonomously and collaborate effectively.
• Thrive under pressure while tackling complex challenges.
• Passion for connecting with people and treating them with respect.
• Strong written communication skills.
• Experience in salons and spas is a plus.

Benefits

• Health, dental, vision, life & LTD insurance.
• Generous monthly wellness budget.
• Premium subscription to Calm app.
• One Medical membership.
• Flexible and unlimited PTO.
• 401k plan available.
• Employee stock option program.