Customer Support Specialist - Remote

Overview

Abridge is on a mission to enhance healthcare understanding through AI-powered solutions, focusing on improving clinical documentation and patient-clinician interactions.

In Short

• Provide exceptional customer support to users and colleagues.
• Gather user feedback to enhance product experiences.
• Utilize CRM tools for effective communication and tracking.
• Engage in problem-solving and troubleshooting.
• Work in a remote, full-time capacity with set hours.
• Contribute to building a robust support department.
• Communicate technical issues clearly to users.
• Thrive in a fast-paced, dynamic work environment.
• Embrace a culture of empathy and user advocacy.
• Participate in a growing team focused on healthcare transformation.

Requirements

• 2+ years in a Customer Service Support role.
• Strong passion for customer interaction.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities with attention to detail.
• Results-driven and quick in problem resolution.
• Proficient in technology and computer skills.
• Experience with privacy and security protocols is a plus.
• Familiarity with CRM/Ticketing systems.

Benefits

• Generous time off including holidays and flexible PTO.
• Comprehensive health plans with full premium coverage for employees.
• Paid parental leave for all full-time employees.
• 401k with matching contributions.
• Access to flexible spending accounts.
• Learning and development budget for professional growth.
• 30 days of paid sabbatical leave after 5 years of employment.
• Competitive compensation and equity grants.
• Supportive work culture focused on growth and feedback.
• Commitment to diversity and inclusion in hiring.