Partner Success Director - Commercial & Enterprise Accounts - Remote

Overview

The Partner Success Director at Abridge is responsible for ensuring customer satisfaction, adoption, and expansion of solutions within enterprise healthcare accounts.

In Short

• Build and maintain strong relationships with clinicians and healthcare professionals.
• Act as a trusted advisor to enhance productivity and patient outcomes.
• Provide product training and onboarding support to clinicians.
• Collaborate with sales to identify expansion opportunities within existing customers.
• Conduct regular business reviews with stakeholders to assess product performance.
• Support all clinician users and serve as the voice of the customer.
• Contribute to the development of partner success resources.
• Monitor and track clinician satisfaction and adoption rates.
• Ability to manage multiple client relationships simultaneously.
• Requires up to 20% travel.

Requirements

• 5+ years of experience in customer/partner success roles.
• Experience working with enterprise health systems.
• Strong understanding of the healthcare ecosystem.
• Excellent communication and interpersonal skills.
• Technical aptitude for complex software solutions.
• Strong problem-solving skills and proactive mindset.
• Familiarity with CRM software and customer success tools.
• Strong organizational and project management capabilities.

Benefits

• Generous Time Off: 13 paid holidays and flexible PTO.
• Comprehensive Health Plans: Medical, Dental, and Vision plans.
• Paid Parental Leave: 16 weeks for all full-time employees.
• 401k and Matching: Contribution matching available.
• Learning and Development Budget: Yearly contributions for professional growth.
• Sabbatical Leave: 30 days of paid leave after 5 years of employment.
• Competitive compensation and equity grants for full-time employees.