Partner Success Director, Commercial and Enterprise - Remote

Overview

As a Partner Success Director at Abridge, you will play a vital role in ensuring the satisfaction, adoption, and expansion of our solutions within our customers, working closely with clinicians and key stakeholders.

In Short

• Build and maintain relationships with clinicians and healthcare professionals.
• Provide guidance and best practices to enhance productivity and patient outcomes.
• Understand user workflows to align solutions with needs.
• Provide product training and onboarding support.
• Monitor clinician satisfaction and adoption rates.
• Collaborate with sales to identify expansion opportunities.
• Conduct regular business reviews with key stakeholders.
• Support all clinician users and share insights internally.
• Contribute to the development of partner success resources.
• Travel up to 20% for client engagements.

Requirements

• Proven experience as a Customer/Partner Success Director or similar role.
• 5+ years of experience in enterprise health systems.
• Strong understanding of the healthcare ecosystem.
• Excellent communication and interpersonal skills.
• Technical aptitude for complex software solutions.
• Strong problem-solving skills.
• Ability to multitask and manage client relationships.
• Familiarity with CRM software is a plus.
• Strong organizational and project management capabilities.

Benefits

• Generous Time Off: 13 paid holidays and flexible PTO.
• Comprehensive Health Plans: Medical, Dental, and Vision coverage.
• Paid Parental Leave: 16 weeks for all full-time employees.
• 401k and Matching: Contribution matching available.
• Learning and Development Budget: Yearly contributions for professional growth.
• Sabbatical Leave: 30 days paid leave after 5 years.
• Competitive compensation and equity grants.
• Supportive work environment focused on empathy and growth.
• Commitment to diversity and inclusion.