Director, Enterprise Customer Success - Remote

Overview

The Director of Enterprise Customer Success at Samsara will lead the strategy for maximizing customer value and ensuring customer advocacy for the Connected Operations™ Cloud platform.

In Short

• Lead the Enterprise Customer Success strategy.
• Hire and develop a team of Customer Success Managers.
• Ensure a world-class customer experience for large customers.
• Collaborate with cross-functional teams to improve customer journey.
• Manage work based on sales and data analysis.
• Champion Samsara’s cultural principles.
• Engage and lead a high-performing team.
• Drive customer partnerships and commitments.

Requirements

• 10+ years of relevant experience.
• Ability to create and execute cohesive strategies.
• Experience in cross-functional collaboration.
• Strong customer empathy and growth mindset.
• Understanding of recurring revenue SaaS models.
• Project management and organizational skills.
• Strong executive communication skills.

Benefits

• Competitive total compensation package.
• Remote and flexible working options.
• Health benefits.
• Employee-led charity fund.
• Inclusive work environment.