Customer Success Director - Remote

Overview

As a Customer Success Director at HireVue, you will be a strategic partner for key accounts, driving customer satisfaction and product adoption while identifying growth opportunities.

In Short

• Lead customer strategy for successful adoption and long-term value.
• Facilitate executive meetings to drive progress towards business metrics.
• Improve Net Promoter and candidate experience scores.
• Build relationships with key account contacts and internal teams.
• Identify growth opportunities with the Strategic Sales team.
• Integrate digital interviewing into customer processes.
• Advocate for customers by collaborating with sales and product teams.
• 3+ years of related experience required.
• Experience with enterprise customers preferred.
• Strong organizational and communication skills necessary.

Requirements

• 3+ years of experience in customer success or related fields.
• Experience managing client relationships in SaaS environments.
• Experience consulting with Fortune 500 companies.
• Strong knowledge of HR and talent acquisition beneficial.
• Ability to negotiate and reach consensus across diverse teams.
• Collaborative, forward-thinking individual.
• Energetic self-starter with a strong work ethic.
• Proficient in Google Workspace, Microsoft Office, and Salesforce.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with employer match up to 4%.
• Unlimited Paid Time Off.