Customer Enablement Specialist - Remote

Overview

As a Customer Enablement Specialist at Hirevue, you will build and enhance customer enablement functions using an AI-first approach, focusing on creating automated workflows and intelligent customer interactions.

In Short

• Design and build customer enablement functions with an AI-driven approach.
• Create automated workflows that guide customers through their journey.
• Engage directly with customers to drive adoption and deepen product value.
• Program manage customer advisory boards and executive sponsor programs.
• Work closely with various teams to translate platform capabilities into enablement systems.
• Continuously iterate and improve enablement systems.
• Deliver training sessions and facilitate conversations with customers.
• Identify opportunities for customer engagement and expansion.
• Build relationships with customers and maintain ongoing communication.
• Support senior customer engagements and strategic programs.

Requirements

• Technical fluency and customer-oriented mindset.
• Experience with AI tools and automation platforms.
• Ability to design scalable systems for customer education.
• Strong communication skills to engage with diverse audiences.
• Proactive nature in customer engagement.
• Comfortable with ambiguity and evolving roles.
• Background in HR tech, sales enablement, or customer operations is a plus.

Benefits

• Opportunity to build a new function from the ground up.
• Direct access to senior leadership and influence on customer strategy.
• Work in a mission-driven environment focused on improving hiring processes.
• Engage with high-profile customers and make a significant impact.
• Flexible work-from-home arrangement with necessary support for remote work.