Customer Enablement Specialist - Remote

Overview

The Customer Enablement Specialist ensures that our customers fully leverage the power of Tractian technology, providing world-class training and resources to drive product adoption.

In Short

• Ensure customers leverage Tractian technology effectively.
• Provide training and technical resources.
• Enhance customer journey and engagement.
• Collaborate with Customer Success, Product, and Marketing teams.
• Drive product adoption and long-term engagement.
• Translate product features into customer benefits.
• Work cross-functionally to support customer needs.
• Craft messaging and positioning for customer education.
• Support the acquisition of new customers.
• Contribute to a deep understanding of the business.

Requirements

• Experience in customer enablement or related fields.
• Strong communication and training skills.
• Ability to work cross-functionally.
• Understanding of product marketing principles.
• Experience in customer success roles is a plus.
• Knowledge of technology and software solutions.
• Ability to translate technical information for customers.
• Strong analytical skills to assess customer needs.
• Proficient in creating educational materials.
• Detail-oriented and organized.

Benefits

• Opportunity to work with innovative technology.
• Collaborative and supportive team environment.
• Professional development opportunities.
• Flexible work arrangements.
• Competitive salary and benefits package.
• Engaging company culture.
• Access to resources for continuous learning.
• Potential for career advancement.
• Contribute to customer success and satisfaction.
• Be part of a mission-driven organization.