Customer Enablement Specialist - Remote

Overview

The Customer Enablement Specialist is a crucial member of Scan.com’s Operations team, assisting the Enablement Manager in creating, organizing, and maintaining the tools and resources needed to enable efficient and effective customer service across all of the Operations roles.

In Short

• Assist in creating onboarding and training content for Operations roles.
• Manage knowledge base and ensure it reflects the latest processes.
• Design and develop training programs for new and existing staff.
• Coordinate and lead training sessions, both in-person and virtual.
• Produce and distribute a weekly internal newsletter.
• Capture key action items during enablement meetings.
• Serve as a liaison between customer operations and other departments.
• Manage customer reference requests across all products.
• Conduct audits of knowledge base content.
• Plan and facilitate workshops to share best practices.

Requirements

• Bachelor’s degree in Business Administration, Operations, or related field.
• 1+ years of experience in customer operations or training.
• Proven experience in knowledge management and internal communications.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to prioritize and manage multiple tasks.
• Proficient in knowledge base management software and CRM systems.
• Strong problem-solving skills.
• Experience in healthcare is a plus.

Benefits

• Salary range of $60,000 - $70,000.
• 401k.
• Healthcare, Vision, and Dental.
• All necessary equipment for the role.
• Flexible working options.
• Remote or hybrid working options.
• Personal Development budgets.
• 18 days PTO plus public holidays.
• 10 paid sick days.
• Inclusive policies designed by our team.