Customer Operations Manager - Remote

Overview

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

In Short

• Manage the day-to-day operations of the customer service team.
• Oversee scheduling performance and provide coaching.
• Analyze workflows to improve efficiency.
• Act as the escalation point for customer issues.
• Generate operational reports and provide insights.
• Ensure compliance with company policies and regulations.
• Collaborate with cross-functional teams.
• Implement automation tools to enhance productivity.
• Foster a positive team environment.
• Manage multiple priorities in a fast-paced environment.

Requirements

• Experience in customer operations or contact center management.
• Proven team management skills in a high-volume environment.
• Strong understanding of customer service tools and software.
• Excellent leadership and mentoring abilities.
• Analytical and problem-solving skills.
• Outstanding communication and interpersonal skills.
• Process-oriented mindset focused on improvement.
• Ability to handle escalations and build relationships.

Benefits

• Salary range of $95,000 - $115,000.
• 401k plan.
• Healthcare, Vision, and Dental insurance.
• All necessary equipment for the role.
• Flexible working options.
• Personal Development budgets.
• 18 days PTO plus public holidays.
• 10 paid sick days.
• Inclusive policies designed by our team.