Operations Manager - Customer Support - Remote

Overview

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram.

In Short

• Lead the assessment, identification, development, and implementation of strategies for the Support team.
• Enhance the performance of the Customer Support team.
• Administer software systems used by the Customer Support team.
• Work closely with Support Leads to define workflows and standards.
• Run multiple projects simultaneously in an autonomous environment.

Requirements

• Degree in Technology, Business, Engineering, or related field.
• 4+ years of experience in customer-facing roles within tech companies.
• 3+ years of experience in operations management.
• Fluency in English, both written and verbal.
• Advanced proficiency in Zendesk administration.
• Comfortable working with APIs.
• Above-average data analysis and reporting skills.
• Strong aptitude for optimization and automation.
• Ability to travel up to 30% of the time.

Benefits

• Professional development budget for relevant training.
• Flexible benefits plan.
• Comprehensive health insurance.