Operations Manager - Customer Operations - Remote

Overview

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

In Short

• Become a trusted business partner to stakeholders, taking a genuine passion for their mission, and setting them up for success.
• Analyze operations and financial data to identify business insights and opportunities for process improvement.
• Recommend and develop operational process improvement initiatives in support of the business strategy.
• Implement new processes and programs that can boost team productivity.
• Provide ongoing operational process oversight and monitoring of process adherence and effectiveness.
• Breaking down complex problems and proposing thoughtful recommendations.

Requirements

• 4+ years in Customer Success Operations, Professional Services Operations, or Field/GTM Operations.
• 2+ years in CS/PS/Sales tools experience - Salesforce required; Experience with Certinia, Planhat or other customer-focus technologies (Gainsight, Catalyst, etc.).
• Experience in an operational role with success in identifying and executing process and program improvements.
• Proven track record to manage conflict, build consensus, and facilitating problem-solving and collaboration amongst cross-functional teams.
• Ability to also balance delivery of results, client management.
• Strong observation, analytical, numerical reasoning, business acumen, and enablement skills.
• Ability to bring clarity and structure when managing fluid expectations and evolving demands.
• Strong written and verbal communication skills, with a track record of presenting to stakeholders.
• Strong analytical thinker with an eye for detail and the ability to combine business understanding and technology.
• Passion for problem-solving, with an ability to approach problems from multiple perspectives.

Benefits

• Competitive compensation package including base salary, target bonus, and equity grants.
• Generous benefits.
• Opportunity to work in a transformational environment.
• Diversity and inclusion in the workplace.