Customer Operations Manager - Remote

Overview

The Customer Operations Manager will support process optimization, reporting, and analysis of data to generate insights for the Customer Success team and company leadership.

In Short

• Analyze Customer Success data, trends, and KPIs.
• Develop and maintain dashboards and reports.
• Streamline and improve Customer Success processes.
• Assist in creating accurate sales forecasts and revenue projections.
• Maintain and clean CRM data for accuracy.
• Work with marketing and product teams to develop resources.
• Generate regular and ad-hoc reports for stakeholders.
• Collaborate with finance, marketing, and customer support teams.
• Support onboarding and training of new Customer Success Managers.
• Act as a liaison between Customer Success and other departments.

Requirements

• At least 4 years experience in Sales Operations or Customer Success Operations.
• Proficiency in Excel and BI tools (e.g., Tableau, Power BI).
• Understanding of sales processes and methodologies.
• Expertise in forecasting techniques and models.
• Strong analytical skills and attention to detail.
• Experience with CRM systems (e.g., Salesforce, HubSpot).
• Proficiency in SQL.
• Strong problem-solving skills.
• Experience in training and development.
• Experience in change management.

Benefits

• $120-$150k base, bonus eligible.
• Exceptional health, vision, and dental care.
• Equity in a fast-growing company.
• Hybrid on-site model (minimum 2 days/week in NYC office).
• Flexible PTO.