Customer Service Operations Manager - Remote

Overview

PayPay is a fintech company that has surpassed 65 million users since its launch in 2018, composed of diverse members from around 50 countries. We are looking for passionate professionals to help us enhance our customer service operations and create new value.

In Short

• Manage customer service operations and support the performance of employees.
• Oversee the management of outsourced service providers.
• Engage in contract management and decision-making processes.
• Enhance customer experience for PayPay users and merchants.
• Participate in various events to improve employee satisfaction.
• Work in a remote environment with flexible hours.
• Opportunity for nationwide travel.
• Develop negotiation skills through managing outsourced companies.
• Contribute to a positive work environment.
• Be part of a rapidly expanding customer service team.

Requirements

• Experience in customer service or contact center management.
• Experience in contract management with outsourced companies.
• Experience in managing contact center operations and KPIs.
• Ability to work in a remote environment.
• Experience in project management is a plus.
• Skills in creating presentations and documentation.

Benefits

• Comprehensive social insurance coverage.
• Corporate pension plan.
• Flexible working hours with a super-flex system.
• Remote work opportunities.
• Annual salary review and performance bonuses.