Service Operations Manager - Remote

Overview

As a key leader within our organization, you will be responsible for steering our service team, ensuring excellence in service delivery, and maintaining strong relationships with internal and external stakeholders. This role is pivotal in shaping our service operations and aligning them with our strategic objectives.

In Short

• Lead, manage and hold accountable the service team.
• Build and optimize service operations processes.
• Facilitate weekly service team and daily stand-up meetings.
• Develop project plans and manage resource allocation.
• Handle change orders and direct service change requests.
• Ensure adherence to service desk processes.
• Monitor and achieve service level objectives.
• Maintain communication with key third-party vendors.
• Conduct technology alignment reviews.
• Ownership of documentation structure and quality.

Requirements

• Excellent English communication skills.
• Strong technical background within Microsoft 365 and Azure Ecosystem.
• Proven leadership in service delivery management.
• Minimum of 5+ years working in IT MSP or similar IT Service Desk team.
• Minimum of 5+ years as Infrastructure IT Engineer (T2 or T3) or Team Lead.
• Minimum of 3+ years in IT Project Management.
• 1 or more relevant certifications (ITIL, CAPM, PMP, etc.).
• Knowledge of current technology trends.

Benefits

• Remote Work.
• Certifications and Training Program.
• Unlimited Time Off.