Customer Operations Manager - Remote

Overview

We are seeking a detail-oriented and proactive Customer Operations Manager to join our dynamic Operations team. The ideal candidate will be responsible for ensuring smooth operations and exceptional customer service for our clients. This role requires a combination of analytical skills, communication abilities, and a dedication to providing top-notch support to our valued clients. This role requires international travel at least two times a year.

In Short

• Serve as the primary point of contact for client inquiries.
• Investigate and resolve client issues.
• Assist clients with the onboarding process.
• Conduct training sessions for clients.
• Maintain a record of client interactions.
• Cultivate strong relationships with clients.
• Collaborate with teams for operational improvement.
• Ensure compliance with regulatory requirements.

Requirements

• Detail-oriented and proactive approach.
• Strong analytical and communication skills.
• Experience in client support and issue resolution.
• Ability to conduct training and provide educational resources.
• Experience in documentation and reporting.
• Strong relationship management skills.
• Knowledge of compliance and risk management.

Benefits

• Opportunity to work in a dynamic team.
• International travel opportunities.
• Professional development and training.
• Supportive work environment.