Operations Support Manager - Remote

Overview

The Operations Support Manager is a key figure at Barkbus Mobile Grooming, responsible for leading the Central Operations Support team, ensuring effective communication and operations to enhance the Pet Stylist experience.

In Short

• Manage and support the Central Operations Support team.
• Ensure smooth daily operations for Pet Stylists.
• Utilize routing software for optimal scheduling.
• Accountable for team performance metrics.
• Collaborate with cross-functional teams.
• Identify and solve scheduling challenges.
• Prioritize training and development for the team.
• Act as a point of contact for escalations.
• Foster team culture and open communication.
• Be a customer advocate with strong problem-solving skills.

Requirements

• Must be a people and dog lover.
• Minimum 5 years in a client-facing role.
• Experience in scheduling or dispatch roles is a plus.
• Prior people management experience required.
• Proven track record of achieving goals.
• Excellent communication skills.
• Strong time management skills.
• Analytical and problem-solving skills.
• Ability to adapt to organizational needs.

Benefits

• Competitive Base Salary: $80K-$90K.
• Stock options after required tenure.
• Comprehensive medical, dental, and vision insurance.
• Retirement Savings Plan.
• Pet Insurance.
• Monthly cell phone stipend.
• ClassPass membership for wellness.