Billing Support Operations Manager - Remote

Overview

At Rula, we are seeking a Billing Support Operations Manager to manage and expand Rula’s Central Support team. This person will be responsible for leading our Tier 3 Billing Support Specialists and our offshore Tier 1 Billing agents in providing an effortless billing and user experience as our services continue to evolve in the pursuit of our mission.

In Short

• Manage and expand the Central Support team.
• Lead Tier 3 Billing Support Specialists and offshore Tier 1 Billing agents.
• Provide a seamless billing and user experience.
• Exceed KPIs/SLAs and build processes for scale.
• Collaborate cross-functionally to improve user experience.
• Utilize communication, operations, and data analysis skills.
• Drive growth and scalability of Rula.
• Act with camaraderie and a sense of urgency.

Requirements

• 4+ years of medical billing support experience.
• 3+ years of leadership experience.
• Experience with CSAT/DSAT data analysis.
• Process mapping and performance metrics experience.
• Data-driven decision-making skills.
• Successful cross-functional collaboration.
• Independent process building and workflow development.

Benefits

• 100% remote work environment.
• Attractive pay and benefits.
• Comprehensive health benefits.
• 401(k) plan access.
• Generous time-off policies.
• Paid parental leave.
• Employee Assistance Program (EAP).
• New hire home office stipend.
• Quarterly department stipend.
• Wellness events and lunch & learns.
• Community and employee resource groups.
• Discounted programs.