Support Shift Lead (Part Time) - Remote

Overview

The Support Shift Lead oversees all inbound client service and real-time dispatch operations during their assigned shift, guiding a team of Support Specialists and Dispatchers to meet service-level agreements and uphold communication standards.

In Short

• Lead and support the Dispatcher and Support Specialists on duty.
• Serve as the point of escalation for urgent client or operational issues.
• Provide real-time coaching and feedback to elevate service quality.
• Monitor queue health for support inquiries and dispatch tasks.
• Approve or make rapid dispatch decisions.
• Track shift activity in CRM and internal tools.
• Maintain communication standards in all messages.
• Submit a shift summary highlighting key wins and challenges.
• Ensure Pet Stylists receive timely updates and support.
• Achieve SLA targets and maintain balanced workload.

Requirements

• 2+ years in a customer service or dispatch-related role.
• Leadership or team-lead experience required.
• Ability to lead in fast-paced environments.
• High proficiency with multi-channel communication tools.
• Strong organizational skills and attention to detail.
• A genuine love for dogs and passion for Barkbus’ mission.

Benefits

• Join the fastest-growing brand in pet health & wellness.
• Work with a team that values empathy, speed, and high standards.
• Opportunities for growth into higher operational roles.