Customer Support Specialist - Remote

Overview

As a Customer Support Team Member at Barkbus, you’ll be on the front lines of our mission to delight pets and their people, delivering exceptional service through every channel.

In Short

• Answer inbound calls and SMS with warmth and efficiency.
• Vet and confirm online bookings for pet appointments.
• Support clients with scheduling and rescheduling needs.
• Respond to email inquiries with accurate information.
• Assist Pet Stylists via SMS for real-time support.
• Document every interaction to ensure seamless service.

Requirements

• Experience in customer support or client relations.
• Confidence using phone, SMS, and email communication.
• A growth mindset and passion for learning.
• High attention to detail and organizational skills.
• Comfort with technology and CRM systems.

Benefits

• Join a passionate team remaking pet health & wellness.
• Build genuine relationships with clients and pets.
• Thrive in a collaborative culture valuing your ideas.
• Opportunities for personal and professional growth.