Customer Support Specialist - Remote

Overview

This role involves contributing to the analysis, development, and testing of software as well as supporting customers to maximize the value Club Prophet Software, LLC brings to their business.

In Short

• Assist in boarding (installation & training) new customers
• Ensure high levels of customer success and satisfaction
• Learn our product offering and communicate our value to potential customers
• Guide customers through the installation & training process
• Establish and maintain relationships with customers
• Continuously learn and maintain expert product knowledge
• Document, analyze, troubleshoot and test software
• Track interactions and keep customer data organized using ticketing tools
• Provide live chat, email, and phone support
• Provide customer insights and feedback to other teams
• Proactively engage existing customers
• Support leadership and contribute to key business initiatives

Requirements

• Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred (or currently pursuing)
• Customer Service Experience: 1+ year of experience in a customer-facing support role (phone, email, or chat support)
• Strong verbal and written communication skills
• Ability to handle challenging situations with professionalism and patience
• Experience using ticketing systems is a plus

Benefits

• Flexible hours between 8am-7pm EST
• Possibility of moving to a full-time position upon graduation if openings are available