Customer Support Specialist - Remote

Overview

The Customer Support Specialist will join a multidisciplinary team to assist clients in using the MYLE software, addressing technical issues and enhancing client satisfaction.

In Short

• Handle incoming client requests remotely.
• Provide technical support for MYLE software.
• Identify and solve issues effectively.
• Collaborate with team members to resolve tickets.
• Escalate complex issues to technical teams.
• Contribute to the knowledge base and process improvements.
• Participate in internal training and development.
• Work in a hybrid or remote mode within Quebec.
• Flexible working hours with potential night shifts.
• Join a purpose-driven organization in the healthcare sector.

Requirements

• Previous experience in customer service.
• Desire to help clients and deliver exceptional experiences.
• Strong problem-solving skills.
• Willingness to learn and adapt.
• Fluency in both French and English.
• Passion for technology and learning new tools.

Benefits

• Flexible work environment (home or office).
• Generous insurance coverage from day one.
• Paid break between Christmas and New Year.
• Annual training allowance for professional development.
• Culture of transparency, collaboration, and innovation.