Customer Support Specialist - Remote

Overview

The Customer Support Specialist role at Trunk Tools ensures that customers get the most out of the company's AI solutions from day one. This hands-on role blends technical curiosity with customer empathy, helping users configure, troubleshoot, and adopt AI tools in their daily workflows.

In Short

• Act as the frontline contact for customer inquiries and support.
• Guide customers through onboarding and setup of AI agents.
• Run product demos and empower users through training resources.
• Collect user feedback and communicate insights to improve tools.
• Maintain support documentation and internal knowledge bases.
• Track key support metrics for continuous improvement.

Requirements

• 2–4 years of experience in customer support or technical support.
• Strong problem-solving skills and comfort troubleshooting software issues.
• Excellent communication skills for explaining technical concepts.
• Technical curiosity with cloud-based tools and AI-driven workflows.
• Highly organized and detail-oriented.
• Experience in construction tech or AI tools is a plus.

Benefits

• Collaborative early-stage startup environment.
• Competitive salary and stock option equity packages.
• 3 Medical Plans including a 100% covered option.
• Learning & Growth stipend.
• Flexible long-term work options (remote and hybrid).
• Unlimited PTO for work-life balance.